Answers you can trust, boundaries you control
edrak is built to be a reliable, managed assistant — clear about what it knows, where it stops, and when a human steps in.
This page explains how edrak handles knowledge, boundaries, and data. It is not a legal policy — a formal privacy policy is reviewed separately by legal counsel before publication.
How an answer is handled
Every reply is grounded in your approved knowledge — and escalates to your team whenever it should.
Knowledge-based answers
edrak answers from your company knowledge base — not random guesses.
Boundaries you define
You decide what the assistant answers and what gets handed to a human.
Your data stays yours
Your business data is not used to train public AI models.
Managed setup
Setup, hosting, knowledge-base prep, channel connection, and launch — handled for you.
Visible human handoff
Escalation is built into the experience, following the rules you set.
No exaggerated claims
No promises of perfect answers, full team replacement, or specialized legal, medical, or financial advice.
Have specific security or data requirements?
Tell us what you need and we'll walk through how edrak handles it.
Talk to us about security